✨ STORE POLICY ✨
Thank you for your interest in purchasing The Cloti Zine vol.2: Tender Memories.
By purchasing from https://theclotizine.bigcartel.com you have read, understood and agreed to our policies below.
Send us an email at [email protected] if you still have any questions after reviewing our store policy and FAQ.
✨ SHIPPING AND HANDLING POLICY ✨
Important: Before making a purchase, please review all International Service disruptions here and here.
All physical orders (domestic and international) will be shipped out from Canada with tracked shipping, except for packages heading to select countries, such as the Philippines, where tracking is currently unavailable. If you want to inquire about upgrading to tracked shipping, please send us an email. Note that you will have to cover the cost for the upgrade.
US & International orders - Import duties, VAT, Lucid charges, taxes, and other similar charges are not included in the item price or shipping cost. These extra charges are the buyer’s responsibility. Please check with your country’s customs or border services to determine what these additional costs will be prior to buying.
Digital PDFs will be emailed after all physical packages have been shipped. Please allow for up to a month once the shipping period has ended for digital items to be sent. We will make an announcement on our social media when digital bundles have been sent out. Often, digital bundles can land in your junk folder, so please be sure to check there first. If you still haven't received anything from us, please send us an email.
✨ SHIPPING ESTIMATES ✨
The information below contains rough estimates. Please allow for up to 1 month for shipping after leftovers end.
United States and Canada: Approx. delivery 1-2 weeks after sending packages out
International: Approx. delivery 2-9 weeks after sending packages out
You will receive tracking information as soon as your package has been shipped.
✨ RETURNS AND EXCHANGE POLICY ✨
- Please note that all products in https://theclotizine.bigcartel.com are final sale unless specified otherwise in their description. Orders are estimated to be shipped out between June and July 2025.
Shipping delays may occur due to shipping complications, COVID-19, increased lead times, cultural holidays and production delays. Announcements will be made on our social media pages should any delay occur.- All leftover sales are final.
- Please carefully review all item descriptions prior to purchasing. Once orders have been shipped out, they are out of our control. We provide all shipped orders with tracking or reference numbers. It is the buyer’s responsibility to keep track of their order once it’s shipped.
- Before the end of the leftovers period, you can send an email at [email protected] if you need your address changed. Please include your full name, order number, and your new address in the following format:
✦ Full name:
✦ Order number:
✦ Address 1:
✦ Address 2 (apt/unit/etc):
✦ City:
✦ State/Province:
✦ Postal code:
✦ Country:
✦ Telephone number:
✦ Any other special requirements for your package:- All items will be securely packaged in a bubble mailer. We are not liable for damage during shipping, transit, and handling.
- We are not liable for stolen, lost or unclaimed packages during shipping, transit, and handling. Orders can be reshipped, if stock is available, upon purchasing again. Please send us an email so we can directly work on this with you.
- Exchanges are only applicable if we send the wrong order by mistake or an order is incomplete. Please provide proof of purchase (order confirmation email, order number, and full name the order is under) when requesting an exchange.
- Packages returned to sender or disposed of due to customer negligence (wrong address given, customer did not notify us of the change in address, failure to pick up the package, etc.) will not be refunded. If returned to sender, it won't be reshipped unless the buyer pays for shipping again. Please be aware that any and all international orders will not be returned to sender and will instead be disposed of according to the carrier's policies.
- The Cloti Zine mod team reserves the right to cancel or refund a buyer's order should they violate any of the policies above.
✨ FAQ ✨
How long is the leftovers period?
Leftovers will be open June 22 to July 20, 2025. We will make announcements on our social media pages if we decide to extend (or shorten, should we sell out early) the leftovers period.
Where are you shipping from?
We will be shipping from Canada.
Are you shipping worldwide?
We will ship worldwide as long as there are no International Service Suspensions currently active for that country. Please be sure to review this prior to purchasing. If we find issues sending packages to your country, we will send notification via email and can work out shipping alternatives or a refund.
What will happen if packages are either damaged or lost?
All physical orders have tracked shipping or reference numbers. We are not liable for stolen, lost, unclaimed, or damaged packages during shipping, transit, and handling.
What currency do you use?
All prices are in USD.
Do you ship to the UK?
Shipping to the UK is available. However, all VAT and custom duties will be the responsibility of the buyer.
Do you allow group orders?
If you’re interested in doing group orders, please send us an email at [email protected].
We will coordinate with you on how to work the group orders out.
Please note that the Cloti Zine team is not responsible or liable for any issues regarding group orders outside of the order request.
Please consult the Group Orders page for more information.
When will I receive my order(s)?
Shipments will be sent in batches throughout the leftovers period and once sales have concluded. Please allow for up to a month after leftovers close on June 20 for your order to ship.
Please follow us on social media for updates on production and shipping.
✨ CONTACT US ✨
Please don’t hesitate to contact us via email [email protected] if you have further questions or concerns about your order.